How to configure your BYO modem for Arctel nbn

Bringing your own modem to Arctel? This guide covers everything you need to know from modem requirements to step-by-step setup instructions so you can get online with fast, reliable nbn.

Once your nbn service has been provisioned, you will need to ensure that your modem is correctly configured for your plan.

Follow the instructions below to help you with the processed

1. Ensure you modem is connected to the Network Termination Device (NTD) / Optical Network Terminal (ONT) / Fibre to the box from the WAN port of your modem using an ethernet cable
2. Ensure your modem is plugged into power and turned on. When this is done, you will see a green light above the power button
3. Using an ethernet cable, plug in the cable from the WAN Port on the modem to the UNI-D port on the Nbn box. The port may also be labelled as on of the below:
   WAN/LAN   |   WAN/LAN4   |   INTERNET
4. On the bottom of your modem, you will find the SSID and Wifi password. this can be used to connect your modem using Wifi. On your computer, locate the Wifi name and join the network. Once you join, it will say “No internet, secured”.

Perform the steps below to configure your modem

1. Connect your laptop/pc/mobile to the Wifi or by LAN cable connection if available
2. Open an internet browser and login to your modem gateway, you can find this on your modem
3. You will be asked for a username and password, which can be found on the back of your modem

Once logged in, you may come across one of the variants below. 

Variant 1

1. If this is the first time you are configuring your modem, it will open to a window prompting you to start the set up wizard. Press set up
2. Under internet services, select Ethernet WAN and under connection type select Dynamic IP. Leave VLAN blank or enter 0 if prompted to add a value.
3. Click next until you proceed to the summary window
4. Click on Finish and save the settings.

Your modem will go online within 2-4 minutes if configured successfully.

Variant 2

1. Once logged in go to internet and press create new.
2. Under internet services, select WAN and under connection type select Dynamic IP. Leave VLAN blank or enter 0 if prompted to enter a value.
3. Keep all other options blank, click apply and save the settings.

Your modem will go online within 2-4 minutes if configured successfully.

Variant 3

1. Once logged in select Basic Setup
2. Select Ethernet WAN and then IP over Ethernet (IPoE). Then Select No VLAN tag and click finish

Your modem will go online within 2-4 minutes if configured successfully.

Variant 4

1. Once logged in, go to WAN services. Select all the existing services and remove them.
2. Once removed, click add, in the drop down list select eth4/eth4 and then press next
3. If eth/eth4 is not available then select ptm0/(0_1_1) and click next.
4. Select IP over Ethernet (IPoE) under WAN service. Click next and then apply/save

Your modem will go online within 2-4 minutes if configured successfully. 

If you need further assistance, please contact your modem manufacturer.