We are excited for you to get your nbn service up and running with Arctel! To make sure everything works smoothly, follow the instructions below to get your eero set up for your service. eero modems are designed to take the complexity out of modem setup, with the implementation process streamlined through their mobile app.
Get to know the eero device
The eero 7 is built to future proof your network provide you with the benefits of Wi-Fi 7 performance. The device supports internet plans of up to 2.5 Gbps with two auto-sensing ports and wireless speeds up to 1.8 Gbps, helping to meet household demands as the need for internet increases.
The eero supports up to 120+ devices and can provide you coverage for your full home as multiple devices can be connected together to built a network. Each eero 7 provides coverage for up to 190 square metres.
1. Create an Account
Make sure you have the following to get started
- Mobile device with a data and bluetooth connection
- eero mobile app, available from the App Store or Google Play
- At least 1 eero gateway
- An internet service at your home
- Cable or DSL modem
1. Open the eero mobile app and tap the get started button.
2. You can login using an amazon account or create an eero account.
3. If creating a new account, enter your information.
4. Select your country from the dropdown list & review the terms and conditions.
5. A verification code will be sent to your provided email address. Enter the code to validate your account.
6. Your eero account is now set up!
2. Setup your Network
Your gateway is the primary eero device connected to your modem and is required to establish your network. The eero mobile app will guide you through the set up process.
1. Tap Start Setup to begin setting up your eero gateway.
2. To prepare for the set up, you will need your eero, the power cord, the ethernet cable and a modem with an active internet connection. Once you have these items ready, tap Next.
3. Unplug your existing modem and router from power and disconnect the ethernet cable. Once complete, click Next.
4. Connect the eero to your modem using the provided ethernet cable. Once connected, tap Next.
5. Plug your modem and eero into power. Once complete, press Next.
6. The eero mobile app will search for your eero device. Once identified, tap Next.
7. Chose a location of your eero, then select Set Location.
8. Create a name and password for your wifi network, then tap Next.
9. Your eero should now be set up. Select Finish setup or Add another eero to continue.
Your network is now online and you are ready to get browsing with your Arctel nbn service and eero router!
3. Run a Speed Test with your eero
Once your eero network is set up, you can use the eero app to check your internet performance by running a speed test. This analyses the upload and download speeds at your eero gateway.
1. From the Home tab, tap on Internet at the top
2. Click Run speed test at the bottom
3. Once the speed test is complete, your results will be displayed to you
4. Edit your Custom Settings
You can use the eero app to create extra profiles, guest networks, pause devices and review your data usage.
Profiles
Creating profiles allows you to set custom schedules, control internet access and apply content filters to profiles. To create a profile, follow the steps below.
1. From the Home tab, tap on Add a profile in the profiles section.
2. Enter the name of the person who you are creating a profile.
3. Add any devices that will be associated with the profile and then tap Done.
Note: you can add a scheduled pause for a profile. Click on the profile, select Add a Scheduled Pause. Update the name, start time, end time and frequency then click Save.
Guest Network
You can create a guest wifi network so visitors can access your home internet without needing your main networks password.
1. Tap on the Settings tab in the bottom right.
2. Tap on the Guest Network option.
3. Toggle the Guest Network option to enable it. Edit the guest wifi name and password.
Note: You an disable the guest network at any time by following the steps below and toggling the Guest Network to off. Any devices connected to the network will automatically lose connectivity.
Data Usage
You can review your data usage on yoru wifi network by device and profile.
1. From the Activity tab tap downloaded data to review the overall wifi usage.
2. Tap show live usage to view current wifi data usage
3. tap the x in the upper left corner to go back
Need help?
If you’ve got questions, we may have already answered it on our handy FAQ page!