How to troubleshoot slow nbn internet
It can be frustrating if your nbn service isn’t working as quickly as expected. There are many factors that can impact the speed of your service. Have a look through some of our tips below that can help to boost your service.
Modem issues
Modems are important in ensuring that the speed of your service is working smoothly. If you are having issues with speed, it could be your modem that is playing up.
Location issues
The speed of your service can be impacted by the location of your modem. We recommend that you keep your modem in a central location where the internet is most frequently used for the best results. If you have a larger home, you can also consider Wi-Fi extenders to ensure all areas of the house are reached.
Interference issues
Factors such as large electronic devices and dense materials can adversely impact the speed of your service. We recommend elevating your modem and keeping it in an open space. This will allow for interference to be minimised
Technology issues
If you purchased a plan and opted to bring your own modem, it is important to ensure that your modem is able to accommodate for the speed tier you have purchased. Modems tha If you are having issues with your modem, contact our support team for assistance at [email protected]. We recommend that you select one of our modems when purchasing a new plan to help avoid any issues.
Number of devices on your network
If you have a high number of devices connected to your network, your modem may be struggling to allocate available bandwidth. The more devices connected, the smaller the portion each one will receive and the slower the service may become.
General connection issues
You can check the speed of your connection though a speed test on a computer connected directly to your modem via an ethernet cable or by connecting to it via the Wi-Fi setup. If the results through the ethernet connection is significantly faster, it may indicate interference issues or the need for Wi-Fi extenders due to the size of your house. The problem could also be caused by the modem you are using, if you are using your own modem, we recommend purchasing an Arctel modem if issue persists. This will allow our team to better support you.
nbn connection type
Different nbn connection types can slow down the speed of your service. Connection types using copper cabling such as fibre to the curb (FTTC), fibre to the building (FTTB) and fibre to the node (FTTN) are often slower depending on the length of copper cabling and the quality of the cables used.
nbn is aware of the issues, specifically with FTTN and FTTC and is in the process of upgrading connections to fibre to the premises (FTTP). To check if this upgrade is available for you, search your address on the nbn website: https://www.nbnco.com.au/residential/upgrades/more-fibre
Once your service is upgraded, the plan options available to you may change. You can upgrade your plan by reaching out to our friendly support team at [email protected]
Adverse Weather conditions
Extreme weather conditions such as heatwaves and heavy rain can impact the speed of your service. Water leaks near copper wiring can affect the signal strength of your services also. If you suspect this has occurred at your address, we recommend reaching out to our support team at [email protected] for more assistance and investigation.
Set up with a slow speed tier
When selecting a plan, it is important to note that this is the most impacting factor to the speed of your services. If you feel that your service is too slow, it might be time to consider an upgrade. Have a read through nbn speeds explained & the factors that impact speed article on our website to determine if it is time for an upgrade. Once you have found the right speed tier for you, reach out to our team at [email protected] to help process the change.
Still having issues?
Feel free to reach out to our support team for more information. You can raise a ticket or contact us through our contact us page on the website.